Residential Warranty
Frame
Original Manufacturer
warranties all frame against defects in materials and workmanship for fifteen
(15) years from date of original purchase. This includes breakage or structural
failure occurring during normal usage.
Frame Finish
Warranted for fifteen (15) years against cracking,
peeling, or blistering. Not covered is damage caused by the use of abrasive
cleaners, bleach or other harmful chemicals. Natural fading and wear and tear
from normal usage is expected and is not covered by this warranty.
Vinyl Straps
Warranted for three (3) years against breakage or
rivets pulling out. Not covered is damage resulting from suntan lotions, bleach
or other solvents or strong chemicals, or the natural fading and normal wear and
tear.
Sling Cushions and Umbrellas
Warranted for one (1) year from date of purchase
against manufacturing defects. Fading and or stretching resulting from normal
wear and tear are not covered by this warranty.
What is not covered
The warranty does not cover and is void if the
failure of furniture is caused by fire, freight damage, acts of nature (such as,
but not limited to, freezing or high winds), commercial use, suntan oil, or
other chemicals, unreasonable or abusive use, normal wear and tear, mildew, or
fading of fabric, paint or straps. Fiberglass, acrylic, mosaic, faux stone, or
glass tops are not covered by this warranty.
Repairs and Returns
Purchaser should inspect shipment at time of
delivery and note any damage on the bill of lading or delivery receipt. No claim
by purchaser shall be valid unless notice thereof, in writing, is received by
seller within ten (10) days after purchaser’s receipt of the merchandise. Seller
will not accept return merchandise without prior written permission from seller.
Original manufacturer reserves the right to repair or replace damaged
merchandise at its own discretion. Service for authorized returns will be
provided by our manufacturing facility in Sarasota, Florida. Freight charges
will be paid by for one (1) year from date of purchase – proof of purchase
is required. Customer will be responsible for freight after one (1) year from
date of purchase.
To Obtain Service
Should you encounter a problem or require additional
information, contact us. Original proof of purchase must be presented for all
warranty claims. A photograph may be necessary.
